Returns
Return eligibility depends on the product, condition of the item and the reason for the return. Products should be unused and in their original condition wherever applicable.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and relevant photographs so that our team can review the issue.
Refunds
Once an eligible refund is approved, the refund will be processed through the applicable payment method or payment process used for the order. Processing time may vary by payment provider.
Cancellation
Order cancellation may be possible before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be available.
Contact Us
For return or refund assistance, please contact Shoes Store with your order number and relevant details.